Refund Policy

Our refund policy has been devised to define the situations under which OpenMalo Technologies will provide a refund, the procedure for claiming a refund and the responsibility of OpenMalo Technologies in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

All the information that we collect is utilized for bettering our web site’s content, to notify the clients about our website updates or to look into the problem with their request. In case you do not want to receive any email from us in the future, please inform us by writing in to us either through e-mail or letter.

Coverage & Scope

Given the complexity of the problems faced by the organization, they promptly contacted the OpenMalo team to provide them with a robust solution. Our team immediately set to understanding the client’s requirements and devising a solution.

To address the unique requirements of the client, our team used several key HubSpot APIs to seamlessly integrate it with Shopify and build a customized application. Here’s a breakdown of the different APIs employed to meet the client’s needs:

Our refund policy covers the refunds by OpenMalo Technologies and/or a website owned and managed by OpenMalo Technologies a creative digital agency India.

This policy does not have any application for companies which are not owned or controlled by OpenMalo Technologies or for persons not employed or managed by OpenMalo Technologies. This includes any third party service and / or product providers bound by contract and also, any third-party websites to which OpenMalo Technologies’s website link.

Filing a Complaint

At OpenMalo Technologies a creative digital agency India we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.

Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at [email protected] for a final dialogue prior to requesting a refund.

Only if we are unable to reach a common ground with you after talks should a refund claim be filed.

Eligibility for refund

At OpenMalo Technologies a creative digital agency India we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.

Full refund:In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receive the upfront payment date and will take 5 to 7 days only to refund the amount.

No refunds:If the project has been completed and uploaded on the server.

Logo design / brochure design

Full refund: In cases where the project has not been started or if the initial design style has not been approved.

No refunds: If the project has been completed and uploaded on the server.

Full refund:If the project has not been initiated.

There is an agreement for every web programming project. However, if there is no agreement and no clear discussion of refund policy, the following delivery policy will hold true.

Dedicated Hiring (Offshore staffing solution)

NOTE: OpenMalo Technologies’s delivery commitment is subject to:

Full refund:If the project has not been initiated by the programmer/ designer/ content writer/ SEO expert or any other resource and/or staff.

No refund: For the time that the services have already been provided. If the client is not satisfied with any level of work, he must immediately bring it to the notice of our project manager and ask for any discounts for the work loss. Any negotiations at a later date will not be entertained.

Applicability of the Delivery Policy

NOTE: OpenMalo Technologies’s delivery commitment is subject to:

A project is not taken to be void unless the agreed upon payments are clear.

Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to OpenMalo Technologies.

If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, OpenMalo Technologies is not liable to follow its delivery or refund commitments.

There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.

Limitation of Liability

OpenMalo Technologies’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point point of time. OpenMalo Technologies is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to OpenMalo Technologies in writing.

Processing of Refunds

And The full refunds will be processed and mailed within 5 to 7 days only of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.

Changes

OpenMalo Technologies may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of OpenMalo Technologies website after any such amendments automatically implies your acceptance of the same thereof.

Contacting us regarding our refund policy

If you have queries or suggestions regarding our refund policies kindly e–mail us at [email protected]