Can residents pay maintenance fees through the app?

Yes. We integrate with Razorpay and PayU for UPI, card, and net banking payments. Residents get automated invoices, payment reminders, and instant receipts. Collection rates typically jump 25–35% after going live.

How do you handle the transition from WhatsApp groups?

We run a 2-week parallel period where both WhatsApp and the app are active. Our onboarding team helps residents install the app, set preferences, and understand features. By week 3, most communication naturally shifts to the platform.

Does the platform handle society accounting and audits?

Yes. Full double-entry accounting with income-expenditure statements, balance sheets, trial balance, and member ledgers. Reports are formatted for statutory audits and society registration compliance.

Can we manage both residential and commercial units?

Absolutely. The platform handles mixed-use complexes with different billing structures, maintenance schedules, and access rules for residential, commercial, and retail tenants within the same property.

What happens if the internet goes down at the property?

The mobile app works offline for raising tickets and viewing notices. Data syncs automatically when connectivity returns. Critical alerts like emergency contacts and safety protocols are cached locally on every device.

Property Management

Run Properties Smarter with Automated Ops

We build property management platforms that automate maintenance workflows, streamline billing, and give owners real-time visibility — so your team spends less time firefighting and more time improving tenant experience.

Automate Your Property Ops Explore Challenges

45%

Fewer Maintenance Delays

18K+

Units Under Management

92%

Tenant Satisfaction Score

🏘️ Property Ops Dashboard

Operational Health Score

Across managed properties

Maintenance SLA Hit Rate88%

Billing Accuracy95%

Tenant Retention86%

Vendor Compliance79%

Industry Challenges

Property Management Is Stuck in Manual Mode

Most property managers spend 70% of their time on tasks that should be automated — chasing vendors, answering resident calls, and reconciling bills.

🔧

Maintenance Is a Black Hole

Residents report issues by phone or WhatsApp. Requests get lost, vendors aren't tracked, and there's no data on resolution times or repeat problems.

💰

Billing Is Error-Prone

Maintenance charges, utility splits, and penalty calculations are done manually in Excel. Disputes eat up your team's time every single month.

📞

Resident Communication Is Scattered

Notices go on WhatsApp groups, complaints come via phone, and AGM minutes live in someone's email. Nothing is centralized or searchable.

👷

Vendor Management Is Chaotic

No standardized vendor onboarding, no performance tracking, no contract expiry alerts. You find out a vendor is underperforming when residents complain.

📊

Owners Have Zero Visibility

Property owners and management committees ask for reports that take days to compile because data lives in 5 different places.

🔑

Move-In/Move-Out Is Manual

Tenant onboarding involves paper forms, manual meter readings, and deposit tracking in spreadsheets. Every transition is a mini-crisis.

Our Solutions

Property Ops, Fully Automated

Purpose-built modules that replace manual coordination with intelligent workflows — from maintenance tickets to financial reporting.

🎫

Smart Maintenance Ticketing

Residents raise requests via app. AI categorizes, assigns vendors, tracks SLAs, and escalates automatically — every ticket has a visible timeline.

Learn more

💳

Automated Billing & Collections

Maintenance charges, utility splits, penalties, and deposits calculated and invoiced automatically — with online payment and automated reminders.

Learn more

📢

Resident Communication Hub

Centralized notice board, polls, complaint tracking, and document repository — replacing WhatsApp chaos with organized, searchable communication.

Learn more

👷

Vendor Performance Management

Vendor onboarding, contract tracking, work order management, and performance scoring — data-driven decisions on renewals and replacements.

Learn more

📊

Owner & Committee Dashboard

Real-time financial reports, occupancy data, maintenance analytics, and compliance status — everything the management committee needs in one view.

Learn more

🔄

Move-In/Move-Out Automation

Digital onboarding with meter readings, deposit tracking, agreement generation, and inspection checklists — smooth transitions every time.

Learn more

Your Residents Deserve Better. Your Team Does Too.

Book a free property ops audit — we'll map your biggest time-wasters and show you what automation looks like.

Book Free Consultation View Case Study

🏘️ Operational Impact

Less firefighting. More strategic management.

Property managers using our platform spend 60% less time on manual coordination and see measurable improvements in resident satisfaction and collection efficiency.

45%

Faster Issue Resolution

98%

Billing Accuracy

3wk

Platform Go-Live

60%

Less Manual Coordination

Impact Metrics

Operational Improvements by the Numbers

Real results from property managers who moved from manual processes to intelligent automation.

45%

Faster Resolution

Automated ticket routing and vendor SLA tracking cut average maintenance resolution time from 72 hours to 40 hours across 18,000 units.

98%

Billing Accuracy

Automated utility splitting and charge calculations eliminated monthly billing disputes that previously consumed 30+ hours of staff time.

35%

Higher Collection Rate

Online payments with automated reminders and escalation workflows improved on-time maintenance fee collection from 68% to 92%.

Compliance & Regulations

Compliant Property Operations

Built with the regulatory requirements that property managers face — from society registration to financial auditing.

🏛️

Society Act Compliance

Financial reporting, AGM documentation, and member record-keeping aligned with state cooperative society and apartment ownership acts.

📊

Audit-Ready Financials

Double-entry accounting with trial balance, income-expenditure statements, and balance sheets formatted for statutory audits.

🔒

Data Privacy

Resident PII encrypted, consent-managed communication preferences, and role-based access to sensitive financial and personal data.

💳

GST & TDS Compliance

Automated GST calculation on vendor payments, TDS deduction tracking, and Form 26AS reconciliation for property management companies.

Why OpenMalo

Why Property Managers Choose OpenMalo

We've deployed property management platforms across residential societies, commercial complexes, and co-living spaces — from 50-unit buildings to 5,000-unit townships.

🏘️

Built for Indian Properties

Society accounting, maintenance billing structures, sinking fund management, and parking allocation — designed for how Indian property management actually works.

⚡

3-Week Deployment

Pre-configured modules for maintenance, billing, communication, and vendor management mean you're live in weeks with minimal disruption.

📱

Resident App That People Use

Clean, simple mobile app with 85% adoption rates. Residents actually prefer it over WhatsApp groups — which is the real test.

🔗

Accounting Integration

Bi-directional sync with Tally, QuickBooks, and Zoho Books — your accountant works in the tool they know, data stays in sync automatically.

📈

Scales from 50 to 5,000 Units

Same platform serves a single apartment building and a multi-tower township. Pricing scales with your portfolio, not your ambition.

🤝

Dedicated Onboarding Support

We don't just hand you software. Our team handles data migration, resident onboarding, vendor setup, and committee training end-to-end.

Get Started

Tell Us About Your Properties

Share your property portfolio details and we'll come back with a customized operations automation plan.

Free property ops assessment

Demo with your actual property data

Resident app preview

No long-term lock-in

Onboarding support included

Featured Case Study

45% Faster Maintenance Resolution Across 18K Units

🏘️ Property Management

Smart Ops Platform for Pristine Living

How we replaced manual ticketing, Excel billing, and WhatsApp coordination with an integrated property management platform — serving 18,000 residential units across 6 townships.

45%

Faster Resolution

18,000

Units Managed

92%

Resident Satisfaction

The Challenge

Six townships, no unified operations platform

Pristine Living managed 18,000 units across 6 townships with each site running on WhatsApp groups, Excel sheets, and paper registers. Maintenance requests got lost, billing disputes were constant, and the management committee had no consolidated view.

Maintenance requests tracked via WhatsApp with no SLA enforcement

Monthly billing disputes consuming 40+ hours of staff time per township

No vendor performance data — renewals based on relationships, not results

Management committee relying on quarterly PDF reports that were always late

Our Approach: Unified property management platform with smart ticketing, automated billing, resident app, vendor scorecards, and committee dashboards — rolled out across all 6 townships in 4 weeks with full data migration.

Read Full Case Study

Client Stories

What Our Clients Say

“Maintenance complaints used to get lost in WhatsApp groups. Now every request has a ticket, a timeline, and an SLA. Our resolution time dropped 45% and resident complaints about transparency disappeared.

Priya Nair

General Manager, Pristine Living

“We went from spending 40 hours a month resolving billing disputes to almost zero. The automated utility splitting and transparent invoicing won over even our most skeptical residents.

Suresh Reddy

Head of Finance, Habitat Management

“The committee dashboard changed everything. For the first time, we can see real-time financials, maintenance metrics, and vendor performance across all our properties without asking anyone to compile a report.

Anita Sharma

Committee President, Greenview Towers

FAQ

Frequently Asked Questions

A single property goes live in 2–3 weeks. Multi-property rollouts typically take 4–6 weeks with staggered deployment. We handle data migration, resident onboarding, and vendor setup for each property as part of the rollout.