Keep Your Cloud Running Like Clockwork
Your cloud infrastructure needs more than just monitoring dashboards. We provide proactive maintenance, security patching, performance tuning, and 24/7 incident response — so your team focuses on building product, not firefighting infrastructure.
Trusted by innovative teams worldwide
Trusted Cloud Operations Expertise
Our support engineers are certified to manage and optimize infrastructure across every major platform.
Proactive Cloud Management — Not Just Monitoring
We don't wait for alerts to fire. Our team proactively identifies and resolves issues before they impact your users or your bottom line.
24/7 Monitoring & Alerting
Round-the-clock infrastructure monitoring with intelligent alerting — filtering noise, escalating real issues, and auto-remediating common problems before your team even wakes up.
Security Patching & Hardening
Regular OS, runtime, and dependency patching with zero-downtime rollouts. Continuous vulnerability scanning and security posture management across all environments.
Performance Tuning
Monthly performance reviews covering database query optimization, cache hit rates, CDN configuration, and compute right-sizing — keeping your application fast as traffic grows.
Backup & Disaster Recovery
Automated backup verification, cross-region replication, and quarterly DR drills. We test your recovery procedures so you know they work when you actually need them.
Cost Management
Weekly cost anomaly detection, monthly optimization reports, and reserved instance management. Our clients save an average of 28% on cloud spend within the first quarter.
Compliance Maintenance
Ongoing compliance monitoring for SOC 2, PCI-DSS, HIPAA, and GDPR — automated evidence collection, drift detection, and remediation so you're always audit-ready.
Tired of Being Your Own Cloud Ops Team?
Let our experts handle the infrastructure so your engineers can build features. Get a free cloud health check.
Your cloud shouldn't need babysitting.
We combine proactive monitoring, automated remediation, and experienced human oversight to keep your infrastructure healthy — catching problems before they become incidents.
Cloud Support That's Actually Proactive
Most managed services are reactive — they wait for something to break, then scramble. Our approach is different. We identify risks before they become incidents and optimize continuously.
Why Companies Trust OpenMalo for Cloud Support
We manage cloud infrastructure for companies where downtime means lost revenue and regulatory exposure. That focus shapes everything we do.
Get Proactive Cloud Support
Tell us about your infrastructure and we'll recommend the right support plan — free assessment and no obligations.
Our Engagement Process
Infrastructure Audit
Comprehensive review of your cloud setup — architecture, security, monitoring gaps, cost inefficiencies, and compliance posture.
Support Plan Design
Custom support plan covering monitoring scope, SLA targets, escalation procedures, and reporting cadence — tailored to your risk profile and budget.
Onboarding & Setup
Monitoring stack deployment, alerting configuration, runbook creation, and access setup. Full documentation of your infrastructure and procedures.
Ongoing Operations
Proactive monitoring, patching, performance tuning, cost optimization, and incident response — with monthly health reports and quarterly reviews.
Continuous Improvement
Regular architecture reviews, technology refresh recommendations, and capacity planning to ensure your infrastructure keeps pace with your growth.
What Our Clients Say
“We used to find out about issues from our customers. Since OpenMalo took over our cloud support, they catch and fix problems before anyone notices. Our uptime went from 99.7% to 99.98% in the first quarter.
“The monthly cost reports alone saved us $14K/month. They found reserved instances we weren't using, oversized databases we didn't need, and zombie resources we'd forgotten about. It paid for the support contract in week two.
“What sets OpenMalo apart from other managed service providers is their FinTech understanding. They know what PCI-DSS requires, they know what auditors look for, and they keep us compliant without us having to think about it.
99.99% Uptime for a Global Payments Platform
Managed Cloud Support for PayStream Global
How we took over cloud operations for a payments platform processing $2.1B annually — improving uptime from 99.7% to 99.99% and reducing cloud spend by $168K/year.
A payments platform outgrowing its infrastructure team
PayStream Global was processing $2.1B in annual payment volume across 14 countries but had only two engineers handling cloud operations. Incidents were taking 45+ minutes to resolve, costs were climbing unchecked, and compliance gaps were emerging before audits.
Our Approach: 2-week infrastructure audit, full monitoring stack deployment, 24/7 on-call rotation, cost optimization initiative, and compliance remediation — achieving 99.99% uptime within 60 days of engagement start.
Read Full Case StudyFrequently Asked Questions
24/7 monitoring and alerting, security patching, performance tuning, cost optimization, backup management, disaster recovery testing, and compliance maintenance. The specific scope depends on your plan tier, but all plans include proactive monitoring and incident response.
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